Privacy Policy

1 Information We Collect

aq99o collects personal information through several channels: directly from you when you register or contact support, automatically when you use our platform, and from third-party service providers who assist us in delivering and improving our services. We only collect information that serves a clear, lawful purpose.

Information You Provide Directly

When you register for an aq99o account or interact with our platform, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Verification documents: Copies of government-issued photo identification (national identity card, passport, or driving licence) and proof of address submitted during Know Your Customer (KYC) verification.
• Payment data: Mobile financial service account references (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. Full payment credentials are handled by our PCI-DSS compliant payment processors — aq99o does not store complete payment account numbers on its own servers.
• Communication data: Records of your correspondence with our 24/7 support team, including live chat transcripts and email exchanges.
• Responsible gaming data: Any self-exclusion requests, deposit limits, session time-out preferences, or other responsible gaming settings you apply to your account.

Information Collected Automatically

When you access aq99o, our systems automatically record certain technical data about your visit and usage patterns. This includes:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage and behavioural data: Pages visited, time spent on each page, games played, bets placed, betting history, session duration, and navigation patterns within the platform.
• Log data: Server access logs, error logs, and security event records.
• Location data: General geographic location derived from your IP address. aq99o does not request or use precise GPS location data.

Information from Third Parties

aq99o may receive supplementary information about you from trusted third-party partners, including:

• Identity verification and anti-fraud service providers used during KYC checks.
• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) who confirm transaction status.
• Analytics partners who help us understand aggregate usage patterns across the platform.
• Marketing partners, where you have given those partners permission to share data with platforms like aq99o.

2 How We Use Your Data

aq99o uses the personal data we collect for specific, documented purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following table summarises the main uses of your data and the legal basis for each:

Marketing Communications

aq99o may send you promotional emails, SMS messages, or in-platform notifications about bonuses, game releases, cricket betting markets (such as BPL and IPL offers), and seasonal promotions (including Eid, Pohela Boishakh, and Victory Day campaigns). You will only receive marketing communications if you have opted in at registration or through your account settings. You may withdraw your consent at any time by updating your notification preferences in your account or by contacting support at [email protected].

3 Cookies & Tracking Technologies

aq99o uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the platform, remember your preferences, maintain your login session, and gather analytics data. Cookies are small text files placed on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies: Store your settings such as language preference, display options, and responsible gaming limits so that you do not need to re-enter them on each visit.
• Analytics cookies: Help us understand how players navigate the platform, which games are most popular, and where users encounter difficulties. Analytics data is aggregated and anonymised wherever possible.
• Marketing cookies: Used to track the effectiveness of promotional campaigns and to avoid showing you the same advertisement repeatedly. These are only placed with your consent.

4 Data Sharing & Third Parties

aq99o does not sell your personal data to any third party. We share your data only with carefully selected partners who support the operation of our platform, and only to the extent necessary for each specific purpose. All third-party partners who process data on our behalf are bound by contractual data processing agreements that require them to maintain appropriate security standards and use your data only for the purposes specified by aq99o.

The categories of third parties with whom aq99o may share your personal data are as follows:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive transaction-level data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and anti-money laundering (AML) services receive identity documents and personal details to perform regulatory verification checks.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session identifiers and bet records to deliver game content and ensure fair play auditing. These providers do not receive your full personal profile.
• IT and hosting partners: Cloud infrastructure and hosting providers who store platform data in secure, access-controlled environments.
• Customer support tools: Live chat and ticketing software providers who facilitate communication between you and our support team.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics partners to improve platform performance and user experience.
• Law enforcement and regulators: aq99o will disclose personal data to competent authorities when required to do so by law, court order, or in connection with an investigation into suspected fraud, money laundering, match-fixing, or other criminal activity.

5 Data Retention

aq99o retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal or regulatory obligations. The following retention guidelines apply:

• Active account data: Retained for the full duration of your account's active status plus a reasonable period thereafter to handle any outstanding queries or disputes.
• Transaction and betting records: Retained for a minimum of five years from the date of each transaction to satisfy anti-money laundering regulatory requirements.
• Identity verification documents: Retained for a minimum of five years after the end of the customer relationship, in accordance with KYC/AML obligations.
• Support communications: Retained for up to three years from the date of each interaction, unless a longer retention period is required for an ongoing dispute.
• Marketing consent records: Retained for the duration of the consent plus a reasonable period to demonstrate compliance if queried.
• Closed or self-excluded accounts: Core account data is retained for the legally required minimum period. Where a player has self-excluded, their details are retained on our exclusion list to prevent re-registration during the exclusion period.

When personal data is no longer required and there is no legal obligation to retain it, aq99o securely deletes or anonymises that data so that it can no longer be attributed to any individual.

6 Data Security

aq99o implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our core security measures include:

• Transport encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher, ensuring that your information cannot be intercepted in transit.
• Data-at-rest encryption: Sensitive data stored in our databases is encrypted using AES-256, an industry-standard symmetric encryption algorithm.
• Access controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and regularly audited.
• Two-factor authentication (2FA): Internal staff accounts with access to player data are protected by mandatory two-factor authentication.
• Regular security testing: Our platform undergoes regular vulnerability assessments and penetration testing conducted by independent security specialists.
• PCI-DSS compliant payment handling: Payment transaction data is processed exclusively through PCI-DSS certified payment partners. aq99o does not directly store complete payment account credentials.

While aq99o takes all reasonable and technically appropriate steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure: choose a strong, unique password, do not share your login credentials with anyone, and contact our support team immediately if you suspect any unauthorised access to your account.

7 Your Privacy Rights

aq99o respects your rights over your personal data. Depending on your circumstances, you may exercise any of the following rights by contacting our support team:

• Right of access: You may request a copy of the personal data aq99o holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly through your account settings.
• Right to erasure: In certain circumstances, you may request that aq99o delete your personal data. Note that we may be required to retain certain data for legal or regulatory purposes even after you have requested erasure; we will clearly explain any such constraints when responding to your request.
• Right to restrict processing: You may ask aq99o to limit the way we use your data in specific circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: Where data has been provided by you and processed on the basis of your consent or a contract, you may request that it be provided to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
• Right to object to marketing: You may opt out of receiving promotional communications from aq99o at any time, either through your account notification settings or by contacting support.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will acknowledge receipt of your request promptly and aim to fulfil it within 30 days, although complex requests may take longer. If we are unable to fulfil your request, we will explain why.

8 Contact & Data Officer

If you have any questions, concerns, or complaints about how aq99o handles your personal data, or if you wish to exercise any of your privacy rights, please contact our data protection team using the details below:

• Email: [email protected]
• Support availability: 24 hours a day, 7 days a week
• Response language: English

Our support team is staffed around the clock and is experienced in handling data privacy queries from players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All privacy-related requests are treated with the highest priority and handled in strict confidence.

aq99o reviews this Privacy Policy at least once per year and whenever a material change to our data practices occurs. The effective date at the top of this page reflects the date of the most recent revision. We encourage you to revisit this page periodically to stay informed about how we protect your information.