Responsible Gaming

1 Age Restriction & Verification

aq99o strictly prohibits access to its platform by anyone under the age of 18. This policy applies to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The legal gambling age requirement is non-negotiable and is enforced at every stage of the registration and verification process.

When you register with aq99o, you are required to confirm that you are at least 18 years of age. During the Know Your Customer (KYC) verification process, you must submit a valid government-issued photo identification document — such as your National Identity Card (NID), passport, or driving licence — that clearly shows your date of birth. Accounts where the holder is found to be under 18 will be closed immediately and any funds held will be handled in accordance with applicable regulations.

aq99o also employs age estimation tools and cross-reference checks during account review to identify and flag potentially underage registrations. We take this responsibility seriously and will cooperate fully with any lawful investigation into underage access.

2 Recognising Problem Gambling

For the vast majority of players, online gambling on aq99o is a recreational activity enjoyed as part of a balanced lifestyle. However, for a small number of individuals, gambling can develop into a problematic behaviour that begins to interfere with daily life. Recognising the early signs is the first and most important step toward getting help.

If you answered yes to two or more of the above questions, it may be time to take action. aq99o encourages you to use the self-assessment tools built into your account, reach out to our support team in complete confidence, or contact an independent support organisation. Acknowledging a problem early makes recovery significantly more achievable.

3 Deposit Limits

One of the most effective ways to keep gambling within your means is to set a deposit limit on your aq99o account. Deposit limits allow you to cap the total amount you can load into your account over a specified time period. aq99o offers three types of deposit limits:

• Daily limit: The maximum amount you can deposit within any rolling 24-hour period.
• Weekly limit: The maximum amount you can deposit within any rolling 7-day period.
• Monthly limit: The maximum amount you can deposit within any rolling 30-day period.

Deposit limits can be set or lowered at any time through your account settings, and the change takes effect immediately. This means a reduction you make right now is enforced on your very next deposit attempt. Increasing a deposit limit, however, is subject to a mandatory 24-hour waiting period before the higher limit becomes active. This cooling-off window is deliberate — it gives you time to reconsider the decision and ensures that increases cannot be made impulsively in the heat of a session.

Deposits on aq99o can be made via bKash, Nagad, Rocket, and Upay, among other payment methods. Regardless of which payment method you use, your deposit limit applies across the board and cannot be circumvented by switching channels. If you are unsure what limit is appropriate for your budget, our support team can guide you through setting up a sensible limit before you start playing.

4 Time-Out & Session Controls

Time can pass quickly during an engaging session of cricket betting, slot play, or live casino games. aq99o's session controls are designed to help you stay aware of how long you have been playing and give you structured opportunities to step back.

Session Time Limits

You can set a maximum session duration in your account settings. When the timer runs out, you will receive an on-screen notification. You may choose to log out, or you can acknowledge the notification and continue — the key is that the reminder forces a conscious decision rather than allowing passive, uninterrupted play.

Reality Check Reminders

Reality check pop-ups can be configured to appear at intervals of 30, 60, or 90 minutes during active play. Each reminder displays your total time in session and your net balance change since you started. This feature is particularly useful for players who tend to lose track of time during live cricket matches or multi-game slot sessions.

Cool-Off Periods

If you feel you need a short break but do not want to permanently close your account, you can activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, your account is suspended, all marketing communications are paused, and you cannot make deposits or place bets. When the period ends, your account is automatically reactivated. You cannot cancel a cool-off period once it has been set — this is intentional.

5 Self-Exclusion Tools

Self-exclusion is a formal agreement between you and aq99o that your account will be blocked for a defined period. This is a more serious measure than a cool-off period and is appropriate when you feel that gambling is becoming a genuine problem. aq99o offers self-exclusion periods of 1 week, 1 month, 3 months, 6 months, 1 year, 5 years, and permanent exclusion.

During the self-exclusion period, the following restrictions are enforced without exception:

• Your account is locked and you cannot log in.
• All deposits and wagers are blocked, regardless of payment method.
• All promotional and marketing communications are suspended.
• Any pending withdrawal of remaining balance will be processed and returned to you.
• aq99o will make reasonable efforts to prevent you from creating a new account during the exclusion period.

How to Apply Self-Exclusion — Step by Step

• 1 Log in to your aq99o account and navigate to the Account Settings section from the top menu.
• 2 Select Responsible Gaming from the settings sub-menu. This section contains all available player protection tools.
• 3 Click on Self-Exclusion and choose your desired exclusion period from the available options (1 week to permanent).
• 4 Confirm your selection. You will be asked to verify your identity by entering your account password before the exclusion is applied.
• 5 Your account is locked immediately. You will receive a confirmation email at your registered address. If you do not receive this email within 15 minutes, contact support at [email protected].

Alternatively, if you are unable or unwilling to log in to apply self-exclusion yourself, you can contact our support team directly at [email protected] and request that your account be excluded on your behalf. Our team will process the request within one hour.

6 Support & Help Resources

aq99o does not expect players to face gambling concerns alone. Beyond the in-account tools described above, we actively encourage players who feel they may have a problem to seek independent support. Speaking to a trained counsellor or support organisation can make a significant difference. While aq99o serves the Bangladesh market, we recognise that dedicated gambling helplines specifically for Bangladesh are still developing. The following types of support are available:

• aq99o support team: Our 24/7 English-language support team at [email protected] is trained to handle responsible gaming queries with sensitivity and confidentiality. We can apply account restrictions, facilitate self-exclusion, and connect you with further resources.
• Mental health support: If gambling-related stress is affecting your mental wellbeing, speaking with a mental health professional or counsellor in your local area — in Dhaka, Chittagong, or elsewhere in Bangladesh — is strongly encouraged.
• Trusted family members or friends: Sometimes the most important first step is an honest conversation with someone you trust. Consider talking to a family member or close friend about your concerns.
• Financial counselling: If gambling has created debt or financial strain, seeking advice from a financial counsellor or advisor can help you develop a plan to stabilise your situation.

7 Protecting Minors

aq99o takes its responsibility to prevent access by minors extremely seriously. If you share a device or computer with children or younger family members in your household, we strongly recommend taking the following precautions to prevent accidental or intentional access to gambling content:

• Log out of your account when you are not actively using it. Never allow your browser to save your aq99o login credentials on a shared device.
• Use device-level parental controls available through your smartphone, tablet, or computer's operating system to restrict access to gambling websites for younger users on the same device.
• Keep your login credentials private. Do not write down or share your aq99o username and password. Ensure that children cannot observe you entering your credentials.
• Consider third-party filtering software that can block access to gambling sites on a home network or shared device. Several reputable options are available for Android, iOS, and desktop platforms.

If you believe a minor has accessed your aq99o account or created an account on the platform, please contact us immediately at [email protected]. We will investigate the matter urgently and take all appropriate steps, including account closure and refund of any deposits made during that period in accordance with our policy.

8 Contact Our Support Team

If you have any questions about the responsible gaming tools available on aq99o, wish to apply a restriction to your account, or are concerned about your own or someone else's gambling behaviour, please do not hesitate to reach out to our team. We are here to help — not to judge.

• Email: [email protected]
• Availability: 24 hours a day, 7 days a week, 365 days a year
• Response language: English
• Average response time: Under 10 minutes for responsible gaming queries

All responsible gaming requests — whether for deposit limits, cool-off periods, self-exclusion, or simply advice — are handled by dedicated team members who are trained specifically in player protection. Your privacy is fully respected throughout every interaction.

aq99o is committed to continuously improving its responsible gaming programme. We review our tools, policies, and player communications on a regular basis to ensure they remain effective and accessible to all players across Bangladesh. Responsible gaming is not a box-ticking exercise for us — it is a genuine commitment that sits at the foundation of how we operate.